"Payment details needed" Why??

[Andreas Kemper]

Hi everyone,

I recently noticed a yellow warning banner on the subscription management page. It says that we need to update our payment details and that our account will be deactivated if we don't do so.

The problem is that the link to update the payment details doesn't seem to work.

We're also a bit confused about why we need to update this information in the first place. Our account has been active for several years, and there haven't been any changes to our payment details.

Has anyone else experienced this, or knows what we're supposed to do here?

Thanks!
Andreas

[Viswanathan Ramachandran]

Hi @Andreas Kemper 

Under Billing, check if everything is up-to-date. To get better support raise a support ticket with Billing, Payments

https://www.atlassian.com/company/contact/purchasing-licensing?