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"Open Issue" Filter Not Working

Deleted user
January 22, 2020

When I go to "Issues and filter" and click on "Open issues", it shows me all issues for my current project and is not filtering them to "Open" issues only.

I am using JIRA Cloud.  Is anyone else having this issue?  If so, maybe it is a JIRA Cloud bug?

Thanks,
Chris

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Milan Kovacs
Milan Kovacs
January 22, 2020

The 'Open issues' filter by default shows you all 'Unresolved' issues, which refers to the Resolution of the issue, not to its status.

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Deleted user
January 23, 2020

Thanks Milan, this was exactly my issue!  I modified my workflow to change the resolution to fixed when the issue closes now.

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Chris T
Chris T
November 11, 2020

Hi, could you please explain how you managed to do the above?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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January 22, 2020

An Open issue is any issue that is not "done".  If you're using plain Jira Core (or Service desk), then that means "any unresolved issue".  If you're on Jira Software, that is any issue not in the last column on the board.

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