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"Need JQL to target tickets closed due to no customer response

Callie Ratajczak
Callie Ratajczak
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December 28, 2021

We are trying to target tickets that have been closed due to no response from customer.

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Trudy Claspill
Trudy Claspill
Community Champion
December 28, 2021

Hello @Callie Ratajczak 

Welcome to the community.

What about the issue identifies that it was closed due to no response from customer? Does it get a different status?

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Callie Ratajczak
Callie Ratajczak
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December 28, 2021

It would get "Expired Pending Response" but I am trying to pull tickets that customers never commented on. 

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Trudy Claspill
Trudy Claspill
Community Champion
December 28, 2021

If you are trying to get the tickets closed due to no response, and the status of such tickets is "Expired Pending Response", then your jql would be

project=<your project key> and status="Expired Pending Response"
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