"Linked Issue" field

[Proshkin Kirill]

Hello.
May be you could help me with:
I'm trying to add "Linked Issue" field to my company-management software project, but smth goes wrong, I couldn't found it in layout scheme.
The field is on the screen, permissions for "Link Issue" for all users.
May be you know what could b wrong?
Thank you!

[Ste Wright · Accepted solution]

Hi @Proshkin Kirill 

You mention layout scheme; is this the issue layout in Project Settings?

If yes, whilst Linked Issues can be a field on the create screen, it isn't possible to set it as a separate field in the issue layout (which controls the edit/view screens).

Existing linked issues will display on the left-hand side, under child issues. And to add new linked issues, you need to use the "+Add" menu, which is just below the issue Summary.

Ste

[Proshkin Kirill]

Thank you for your answer!
Found that the problem was with cache.

[Renata_Getint]

Hi @Proshkin Kirill 

It sounds like you're almost there but might be missing a key step. Here are a few things you can check to troubleshoot the issue with the "Linked Issue" field in your company-managed project:

1. Verify Field Configuration:
   Go to Project Settings > Fields, and make sure the "Linked Issue" field is included in your field configuration for the project. If it’s not, you’ll need to add it manually.

2. Check Screen Scheme Setup:
   The "Linked Issue" field needs to be added to the screen used for the specific issue type(s). To do this:

   • Navigate to Project Settings > Screens.
   • Select the appropriate screen for the issue type you're working with and add the "Linked Issue" field.

3. Reindex the Project (if needed):
   If you've recently made changes to the screen or field configurations, reindexing the project might help. This ensures the system recognizes the updates.

4. Review Field Context:
   The field might be limited to specific issue types or projects. Check the field configuration context to ensure it’s available for your project and issue types.
   Navigate to Settings > Issues > Custom Fields, locate "Linked Issue," and review the context settings.

5. Browser Cache or Permissions Glitch:
   Occasionally, clearing your browser cache or testing in incognito mode can help. Even though permissions seem correct, you might also double-check that the Link Issues permission is granted to the right roles/groups under Project Settings > Permissions.

6. Third-Party App Conflict:
   If you’re using apps or integrations that customize your screens or workflows, they could interfere. Temporarily disable them to test if this resolves the issue.

If you’ve tried all these steps and the issue persists, it could be worth raising a support ticket with Atlassian. They can investigate any deeper system-level configurations.

Let us know how it goes, and if you need further guidance, we’re here to help!

Cheers,
Renata
Getint | Integration & Workflow Experts

[Proshkin Kirill]

Thank you for your answer!
Now it work me.
Problem was in cache.