"Key" field not displaying when select as a column in my filters

[Jeff Dick]

My existing filters that previously displayed the "Key" column no longer display the column. When I try to select Key from the column list, I don't get an error but it doesn't get added to the list of selected columns.

[John Funk · Accepted solution]

Hey Jeff,

Can you share a screenshot? Maybe we just a couple of fields selected on a test project?

[Jeff Dick]

Whoa! I just went back to the filters I was having issues with yesterday and the Key is showing up today.

[John Funk]

Woohoo! Glad it is working now.  :-)

[Jeff Dick]

Me too but the issue sure caused some stress yesterday as I was trying to create a report of issues for a sprint review :o

[John Funk]

Understood. Sometimes it just takes closing down the browser, clearing cache and starting it back up again. 

[Jeff Dick]

Agree but this was definitely more than that. I had several existing filters that contained the Key column and it was "dropped" from all of them. I then tried using Edge which I had never used to access Jira and it still didn't work. It sure seems to me there was some sort of system issue - especially because another user recently reported the exact same issue:

https://community.atlassian.com/t5/Jira-Software-questions/I-can-t-add-a-new-column-on-my-filter/qaq-p/1588502

[Trudy Claspill]

Hello @Jeff Dick 

Welcome to the community.

Another user brought up this problem. I made some suggestions to that user that did not ultimately solve the problem, but perhaps they will be usefule to you.

https://community.atlassian.com/t5/Jira-Software-questions/I-can-t-add-a-new-column-on-my-filter/qaq-p/1588502

I have not been able to replicate the problem in my instance in JIRA Cloud. 

If my suggestions also do not help you, I suggest that you reach out directly to Atlassian support and open a support case with them.