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I can't add a new column on my filter

Marie Thuy

Hi,

I've created a Filter on a specific board.
I had the column Key on My default view - Now I don't have it anymore. When I try to add it, it doesn't show up.

On monday, I've exported this filter on a spreadsheet, the Key was present, now it's not anymore. I did not change anything on my filter.

I need to add it urgently back! What can I do?
Everytime I try to add it back, I click on Done but I don't see the column appearing.

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Trudy P Claspill

Hello @Marie Thuy

Welcome to the community.

Have you made sure that the field is not already selected but off to the right side of the screen where you need to scroll to see it?

Can you provide a screen image of the Column selection pop-up that shows all the columns you have selected, and what shows when you type in "key" to search for that column to select it?

In my cloud instance, the Key field is still available as a selectable column and displays properly.

Marie Thuy

Hi Trudy,

Yes the field is not already selected (not sure why cause it was for sure) and not on the right side as well.

Here are the screenshots:

Capture d’écran 2021-01-22 à 17.45.10.png

Yes I select Key and click on Done, nothing is happening. But if I select something else than the new column is appearing.

Trudy P Claspill

Hello @Marie Thuy

In the screen image, notice that "My Defaults" is selected. Those are the fields/columns selected for when you use Search without using a saved filter.

If this is a saved filter, the selected fields/columns will be shown and modified under the "Filter" option in the Column pop-up. The columns selected get saved with the filter so the same columns will show the next time the filter is used.

In my experience, though, changing the selected columns is not recognized by JIRA as a change to the filter, and the Save button for the filter is not activated. You have to change the filter criteria also. So, to save changes to selected columns with a saved filter, first change the columns, then change some aspect of the filter, then revert that aspect, then save the filter. I usually just change the sort order, then revert the sort order to the original specification.

Marie Thuy

Trudy,

I did try to change in Column - Filters and tried to add the Key here. But also when I click on Done it's not saving it.

I'm not sure to understand what I'm supposed to do.

I tried to change the sort order and then click on Columns - Filter and add Key and then click on Done and nothing is happening.

Could you please share some screenshots or a video?

I did not touch anything on my saved filter, but since today the KEY is gone. No manipulation has been done in between.

Frank Basler

Hi,

@Marie Thuy Was there ever a resolution to this issue? I am experiencing similar issues where my saved filters do not respect the columns saved at that time. They seem to change to whatever the most recent column/field settings that I have used. I cannot seem to get the filter vs My Defaults to work either. My guess is that this https://jira.atlassian.com/browse/JRASERVER-30714 will resolve this? but it's been open since 2012 and is still gathering interest....

thanks

Daniel Ebers

Hi @Frank Basler

welcome to the Atlassian Community - not sure if this older thread here will get a lot of attention - but at least some ideas, the linked Suggestion is for Jira Server, so it would apply if you are indeed using Jira server.

Are you using Jira Server or Jira Cloud?

If I understand it correctly (and remember it correctly) the question from the user above was that added fields to the columns did not save, rather than the order of the columns.

When you want to explain it a bit in detail and state if you are using Jira Server / Jira Cloud we could consider what to do next (new thread or trying here to see for a fix).

Regards,
Daniel

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