prevent a ticket from being closed unless there is a comment with what the assignee has worked on

[Lina Nsour]

Hi,

we are trying to force people not to close tickets unless there are comments of what the assignee has worked on, is there a way to do that ? is there a logic to this to do it in Automation ? 

[Jack Brickey]

There are two ways I would suggest this:

• use a Validator in the transition to closed to require a comment. Here is an article on this - how-to-configure-comment-field-to-be-required-in-workflow-transition 
• Similar to above use a Validator but incorporate a custom field intended to capture the details of what was done to close the issue