password reset emails

[İkon Proje]

Hello, we cannot receive password reset emails to our accounts. Can you help?

[İkon Proje · Accepted solution]

The accounts I am currently experiencing problems with are as follows:

[Andy Heinzer]

I found there were suppressions on both accounts, I have cleared these for those two accounts, and tried to repeat a domain wide clear as well.  Try to send the password reset email once more now, it should go through.

Andy

[Andy Heinzer · Accepted solution]

Hi @İkon Proje 

I did not find any suppression from our side, but I have tried to clear any for your domain anyway.  Could you try it once more now?

If this is still not working, could you please let me know the email or Atlassian account Id of the user in question?

Thanks

Andy

[John Funk]

Hi Ikon - Welcome to the Atlassian Community!

Let me see if someone from Atlassian can come help you.