notifications do not reach email

[Jorge Colodrero Estrada]

We have a user within the ITSUPPORT Project who does not receive notifications of any tickets We have checked that you have them activated in your profile and that there is no blockage in the email and everything is correct

[Valerie Knapp]

Hi @Jorge Colodrero Estrada , thanks for your post.

It might be that this email has been placed on the suppression list. Please check out this article here to see if it helps you - https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108 

Why this is necessary

If you are currently not receiving emails or invitations from Atlassian Cloud, it is possible your email address is on the bounce list. Our mail delivery service keeps track of addresses which have returned error codes. Office365 and Exchange Online in particular will return an error code to our mail service if the SCL at your organization exceeds a certain level. Our mail service will then pause delivery of future emails to that address, in order to stay in good standing with spam prevention lists. While the mail flow rule above will fix this particular error for future emails, you may need to contact Atlassian Support to remove your email address from the bounce list. You can do this by raising a support issue if you are an Atlassian Site Admin, or by creating a new question on Community and requesting to be unblocked.

You might need to open a support ticket to get this resolved, but please try the guide first if any it's an Office365 account.

Hope this helps you.

Cheers