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not able to log in after turning sso on

not able to log in after turning sso on

I set up SSO and added 4 members to this policy. When the members try to log in they get the following error message.

Sorry but we're having trouble signing you in

The signed-in user is blocked because they are not a direct member of a group with access

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Hi @Emma Hernandez , thanks for your question.

Have you confirmed that the users with this policy are members of a product access group?

Were they logging in normally before you added them to the SSO policy?

Best wishes

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Thanks so much. This worked.

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yes they are part of the access group

User and Groups.jpg Jira users.jpg

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Hi @Emma Hernandez , I found a knowledgebase article about this https://confluence.atlassian.com/jirakb/user-cannot-log-into-atlassian-cloud-with-error-the-signed-in-user-is-blocked-1141983758.html

Please can you check this out and see if it helps you.

Best wishes

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not able to log in after turning sso on

2 answers

1 accepted

Comments for this post are closed

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