Hello,
Welcome to community :)
Could you please check below details
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Make sure that you are running the latest browser version, which is compatible with the cloud environment.
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Clear the browser cache so that old information is cleared. For example, in Google Chrome.
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Run the browser in incognito mode to see if this is affected by stored information on the browser.
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Manually disable the extensions to avoid any of them possibly blocking the content from being loaded.
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Try on a different machine/environment so we can discard possible different configurations
If you still facing issues please reach out to the support here : https://support.atlassian.com/contact/ so that the team can further check this
Thank YOu,
Prachi
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