need to generate email for high or urgent level tickets

[imtiaz.ali]

need to generate email for high or urgent level tickets

[John Funk]

Hi @imtiaz.ali ,

You can do that with an Automation For Jira rule that would send an email when the value of the field is changed to high or urgent.

Here is some information to get you started - it is a free product in Jira Cloud:

There are two types of automation:

• Global: In the Free version, you get 100 executions per product, per month
• Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

So your rule would start with a Field value changed trigger. 

Then add any conditions you want.

Next add a New Action for Send email. 

Just post back here if you need guidance along the way. 

[imtiaz.ali]

ok thanks i will check