nable to create Jira Cloud account - Server-side error

[Anna Liu]

“I'm trying to sign up for a free Jira Cloud account. After entering my email address, I immediately get the error: ​​'Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Anonymous ID: "72d5bbdd-22ba-4d35-9cf3-f7e96f67fc81")'​”

I have tried refreshing the page, using different browsers (such as Chrome and Edge), going incognito, and even switching networks (like using a mobile hotspot), but the problem persists.

[Tomislav Tobijas]

Hi @Anna Liu ,

I've reached out to the Community Support team to take a look at this. If I remember right, there's something that needs to be done on the backend side, but an official support member will be able to say more once they take a look at this.
Someone should get back to you within a day or two. 👀

Cheers,
Tobi

[Anna Liu]

Tobi, thank you for your support