my test cycle is empty . i cant find any test suite

[lauren sabini]

please i need help why when i create a test cycle i can not find my test suite . i tried to log out and log back in and i'm still having same problem . i did save my test cases in a test suite . what could be the problem ? 

[Trudy Claspill · Accepted solution]

Hello @lauren sabini 

Welcome to the Atlassian community!

Are you using Jira Cloud or Jira Server/Data Center? If your URL is similar to the following you are using Jira Cloud. Otherwise you are using Jira Server/Data Center.

https://yourCompany.atlassian.net

Test suites and cycles are not a feature that is natively available in the Jira product. A third party application must have been added to you Jira instance to provide that functionality. Do you know which third party application you are using for test suites and cycles?

Are you an administrator for the Jira instance you are accessing?

Have you contacted your company's internal support organization for assistance?

[lauren sabini]

Hi dear , I contact my school and they fixed my problem .it was technical issue from them.

thank you for responding back?

happy new year .

thank you again