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my JIRA crashed

alpesh parmar
alpesh parmar
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September 4, 2017

Hi,

 

My JIRA was running fine, but suddenly it is asking me for new setup and license key. What should to be do?

 

 

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Jeremy M
Jeremy M
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September 5, 2017

Dear Alpesh,

Do you know what is going on, on your system? It seems like you are missing files.. DBconfig and such/data.

Friendly Regards,

Jeremy Mooiman

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 5, 2017

Sounds like you have lost either the database or the home directory, and possibly both.  There's no point proceeding with an attempt to re-install or recover until you know what has done this damage and why. 

Check the system logs to see what has been done.

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Tayyab Bashir
Tayyab Bashir
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September 5, 2017

Could you please share some log errors and screenshot from the versions and license page?

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