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@ mentions in stories don't actually email/notify the person mentioned

Seth Wang
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September 3, 2021

Hello,

In the comments of stories, we use the @ mentions for a particular user. However, that user (nor anyone else) gets notified of this mentions. How is this set up?

Thanks!

1 answer

2 votes
Trudy Claspill
Community Champion
September 3, 2021

Do the mentioned users receive any other type of email notification from Jira?

In their personal settings, have the users disabled all email notifications or unchecked the "Someone mentions you" option?

 

Screen Shot 2021-09-03 at 2.38.41 PM.png

Trudy Claspill
Community Champion
September 3, 2021

I also found this issue around emails for mentions

https://jira.atlassian.com/browse/JRACLOUD-61622

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