The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

jira software license says "You must log in as an administrator to access this page"

rherron
rherron
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 8, 2016

I setup my JIRA server and installed my trial license.  I then exported information from another JIRA site and imported it into my new server.  Now my trial key is expiring and the server is telling me that I don't have administrative rights to add/update my license key.  How can I fix this?

Thanks,

Robert

Watch
Like Be the first to like this
512 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
November 8, 2016

It sounds like your account didn't have admin access in the source JIRA system, so when you imported, you dropped the privileges.

I'd try to recover the admin password next, with https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Reply
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security