jira integration with azuredevops

[Matt Lyke]

I've downloaded the azure devops for jira template https://marketplace.atlassian.com/apps/1220515/azure-pipelines-for-jira?hosting=cloud&tab=overview but when I click get started it just spins and throws an error. I'm brand new to Jira any help on how to troubleshoot will be appreciated.

[Petter Gonçalves]

Hello @Matt Lyke

Welcome to the Atlassian Community!

After installing the app myself and checking other comments on the marketplace page related to this, it seems that the same error "something's gone wrong" is being displayed by all users trying to use this App.

Going a little bit further, I found out there is a public Microsoft ticket open to solve this problem, and there is a workaround to configure the App:

Can't configure Azure DevOps on Jira plugin 

These would be the steps to work around the problem:

1. Follow the steps to install the App until you reproduce the error
2. Once the error is returned in your screen, follow the steps below (Using Firefox Browser):
   1. Click on the Tools Drop-down > Web Development > Inspector
   2. Search for "iframe" between the elements
   3. In the third occurence, edit the parameter "style="opacity: 0; height: 0px;" with "opacity: 1;display: block;height: 100%;":
      
3. The following screen should be displayed to you, where you can click to add an organization and properly finish the configuration:
   

Let us know if you have any questions.