jira cloud hide issue to a certain role

[Consulente Atlassian]

I would like to hide issues from a certain project role and only show them when they are in the "VIEW" state.

[Ismael Jimoh · Accepted solution]

Hi @Consulente Atlassian 

• Configure a default issue security level on the project which excludes members of the role you don’t want to see the issue(make sure members of this role are not in other roles)
• Ensure that when issues are created they move directly to this default security level.
• When issues enter the state/status View, use automation to update the issue security level to a second security level that allows members of the role to see the issue.

This should achieve what you described above.

[Deleted user]

@Ismael Jimoh  Thank you, that's exactly what I'm trying to do, but at the moment it doesn't work. I've opened a support request for Atlassian to understand why the automation rule fails, telling me that it "doesn't find" the security level field, despite the fact that this field clearly exists both in the fields scheme of the project and in all three screens: create, edit and view.

[Nic Brough -Adaptavist-]

Jira is a bit inconsistent in its naming sometimes - could you try looking for "level" instead of "security"?

[Deleted user]

@Nic Brough -Adaptavist-  I'm not sure if I understand correctly, you say in the automation rule? I only see this

[Nic Brough -Adaptavist-]

I thought you were referring to the selection when you said it "couldn't find the field".  Sorry, totally wrong guess, ignore that!

The other thing that it might be is if the user does not have permission to set the security level - who has that? 

[Ismael Jimoh]

Please check the permission of the user you use to run the automation as @Nic Brough -Adaptavist- rightly pointed out. I would expect an error with regards permission but it’s worth a look.