jira cloud for outlook (official)

[Makis veskoukis]

Hello,

I'm trying to install the add οn jira cloud for outlook (official) and it keeps giving me the same error. I tried web outlook and outlook 365

A problem occurred

 sorry for the Greek on the screenshot

Can someone help me;

Thanks in advance

[Shalini Pradhan]

Hello @Makis veskoukis ,

Good day! Welcome to Atlassian Community :)

Could you please share your cloud site URL for us to create a support ticket, so that engineers can assist?

Thank you

[Makis veskoukis]

Hello,

Thanks for your reply. This is the url https://kanellakis-sa-team.atlassian.net/.

Apart from the problem we have with the jira for outlook add in which cannot be installed in outlook(initial image), we have another one.

I have the add in but when i go to create a ticket it shows me the following.

I should add that other users in our company have the same issue

[Shalini Pradhan]

Hello @Makis veskoukis ,

Good day! A support ticket has been created,our support engineer will reach out to you and assist you!

Thank you

[Tomislav Tobijas]

Hey @Makis veskoukis ,

Where's this screenshot taken exactly? It looks like something from Microsoft, but I can't figure it out. The reason I'm asking is that in my Outlook UI, it looks a bit different 👀

Also, just to confirm - we're talking about this addon/app: https://appsource.microsoft.com/en-us/product/office/wa200000056?tab=overview? What happens if you try to install it from the linked page?

I've been using this for a while (and integration between Outlook and Jira is quite cool), but I'm no expert on troubleshooting things on Microsoft's end.

Cheers,
Tobi

[Makis veskoukis]

yes, it's from web outlook and yes it's the one from the link above.

I tried from appsource and it asked me to connect to microsoft admin center. I added the users email's that should have in their outlook but i got an error again.

I use it without a problem for at least one year now and the same with people in my company.

[Tomislav Tobijas]

Thanks for clarifying!

I don't even remember how we configured this initially within our company 🤔 I'm not handling Microsoft administration here (only Atlassian part), so I can't say much.

As the Atlassian team obviously develops this app, they'll probably know more.

I've reached out to someone from the Community Support team to take a look or possibly direct you to alternative support channels regarding this particular app/integration.

[Makis veskoukis]

Thanks for your response

[Makis veskoukis]

Hello,

Any news on that?

I still can't install it. I've tried on different networks(ethernet and wifi)

Thanks in advance

[Tomislav Tobijas]

Hey @Makis veskoukis ,

Apologies for the delay from my side - I was in Barcelona on Team '25, so I'm catching up on emails right now.

As for someone from Atlassian reaching out, I can see that no one has reviewed it :/ but it should still be in their queue.

You could give it a day or so more, but if there's no response here, what you could do is to start a free Jira trial (Standard or Premium) and then raise a ticket via the official support desk.
Once you get this sorted out, you could switch back to Free plan. 👀

Cheers,
Tobi

[Mitsiou Vagia]

sorry

[Makis veskoukis]

Hello,

Now even I and other people in my company who used to use jira for outlook,can't use it anymore. When we try to create a ticket from jira for outlook it does not respond.

Is this a problem from Atlassians side because i talked with microsoft and they told me that it's not from them. 

Cheers,

Makis

[Tomislav Tobijas]

Hey @Makis veskoukis ,

Yeah... I've reached out to Community Forum Support a while back but as you can see, no one responded yet. It's a bit different policy for supporting free apps and addons.

Anyway, what you could do is to start a paid trial and then raise a ticket to Atlassian Support > you'll get more dedicated support there. Once you submit and have resolution on that ticket, you can simply switch back to free plan. 👀

Cheers,
Tobi