jira cloud for outlook (official)

[Makis veskoukis]

Hello,

I'm trying to install the add οn jira cloud for outlook (official) and it keeps giving me the same error. I tried web outlook and outlook 365

A problem occurred

 sorry for the Greek on the screenshot

Can someone help me;

Thanks in advance

[Tomislav Tobijas]

Hey @Makis veskoukis ,

Where's this screenshot taken exactly? It looks like something from Microsoft, but I can't figure it out. The reason I'm asking is that in my Outlook UI, it looks a bit different 👀

Also, just to confirm - we're talking about this addon/app: https://appsource.microsoft.com/en-us/product/office/wa200000056?tab=overview? What happens if you try to install it from the linked page?

I've been using this for a while (and integration between Outlook and Jira is quite cool), but I'm no expert on troubleshooting things on Microsoft's end.

Cheers,
Tobi

[Makis veskoukis]

yes, it's from web outlook and yes it's the one from the link above.

I tried from appsource and it asked me to connect to microsoft admin center. I added the users email's that should have in their outlook but i got an error again.

I use it without a problem for at least one year now and the same with people in my company.