'issue could not be updated' error message

[Anthony Smallwood]

I receive the above error when trying to assign a ticket.  I have admin rights, and can assign the ticket to myself and others, but when trying to assign to a specific person it gives me the above.  The user can login, and be added as a participant, but not the issue owner.

Any suggestions?

thanks,

[John Funk · Accepted solution]

Hi Anthony - Welcome to the Atlassian Community!

Take a look at the Permission Scheme for that project and see if the user has permissions for the Assignable User Issue permission. 

[Anthony Smallwood]

Thanks John. I get a dead link when I try to access the global settings > permission scheme but this is possibly because I'm still on the trial period whilst we upgrade.

[John Funk]

Hey Anthony - you access the permission scheme from the Project Settings in this case. Go to Project Settings > Permissions. You should be able to see it there. 

It looks like what is in my screenshot:

[Anthony Smallwood]

That's strange, I don't have a permissions option in project settings - is it because I'm on next-gen?

The user I am assigning to is set up as an agent, so should be assignable.

[Mohamed Benziane]

Hi,

Welcome to the community.

Can you look at your permission scheme and make sure that the user have the "assignable user" permission.

Hope this helps