is there any option to get the short text field after selecting the other option in request type

[Abilash]

In the attached request type ,when user select the other option in Reason for Decommisioning should get the one decription field to to write Specify reason,any solution for this.

[Mikael Sandberg]

It cannot be done using the request form, but you can add use forms to do this, it has an option to add Others to the list of choices, it looks something like this:

Or you could add a hidden section that is shown if Other is selected to show a paragraph field when Other is selected.

[Abilash]

Hi @Mikael Sandberg ,Thanks for quick response.But it is not in form it is field in request type.any solution to get .

[Mikael Sandberg]

Correct, if you link the Form field to a Jira field you would need a second field and use the hidden section that I mentioned below and link that form field that is shown when Other is selected and then link that field to a Jira field.

[Abilash]

As i am new to jira ,not able to configure can you please help me on this how to link form field to the jira field 

[Abilash]

Hi @Mikael Sandberg ,in form where should i create the lable and how to link it.

[Mikael Sandberg]

When you build your form you have an option to link the form field to a Jira field, like I did in this form

Any changes to the description field on the form would also be reflected in the Jira description field and vice versa (as long as the form is not in a submitted status).

[Mikael Sandberg]

Also take a look at this KB to learn more about how to use forms in JSM.

[Abilash]

Hi @Mikael Sandberg ,ok got it ,but it is not form ,it is the request type field
according you i should create the form and link it ,but where to be created and attach form to request type.

[Mikael Sandberg]

As I mentioned above, it cannot be done in the request form, so you would either have some fields on the request forms and some in forms, or hide everything on the request form and use forms as the main request. A Jira field does not have the option to add additional input fields when you select Other in this case, so the solution is to use Forms instead since you have that option there. 

[Mikael Sandberg]

A request type has the request form that a customer see on the portal, and then the work item view that the agent see on the back end. You can link the request type to Forms, which allows you to make the input from more dynamic by adding fields and sections that are shown only when specific inputs are selected.

[Abilash]

Hi  @Mikael Sandberg ,

Thanks very much, I really appreciate your help. The issue is resolved now.