is JIRA down or it is just our instance ?

[Alex the CTO]

status page https://status.atlassian.com/ shows all green, but our system is down displaying this message:

Page unavailable

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

Atlassian Status   Contact Support

Request ID: b09419a1cd0b4a5f9688b21bb62b4d88

"Contact support" button took me to this user forum  

[Martin Runge · Accepted solution]

Hi @Alex the CTO

I saw your comments on the other questions in the forum. As you probably know:
This was the Atlassian incident on 27 August, where Jira, JSM, and Confluence were unreachable in some regions. It has been resolved since, so your site should load again. The entry is at https://jira-software.status.atlassian.com/

The message is generic on purpose, so it also shows up when the platform itself is having trouble, not just when your site is.

Are you back in?

Cheers,
Martin

[Alex the CTO]

When I created the post, the Atlassian status page was still showing all green and there was no indication of a platform-wide incident. I was actually about 15 minutes late seeing the first reports from other users, and the outage did not appear on the status page until roughly 20 minutes later. Given that the error message directed me to check the status page and contact support, and the support link led to the community forum, posting here seemed like the appropriate course of action at the time.