i can't pay my subscription

[WorldPost Dev]

Hi everyone,

I’m trying to reactivate my Jira subscription, but the payment is not being deducted from my wallet. The reactivation process doesn’t seem to complete, and I’m unable to renew my subscription.

Has anyone experienced this issue or knows how to resolve it?

[Viswanathan Ramachandran]

Hi,

Do yo see any errors? Are you on a free plan and you're trying to upgrade to standard or premium plan?

The best way to get support is contact Atlassian supoort under Billing,payments.

https://www.atlassian.com/company/contact/purchasing-licensing?#/

[Kai Krause]

Hi,

i think you have already seen this.  https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

I think best way is to raise a support ticket with Atlassian. This must be work also with a free plan. Select Billing, Licensing, and Pricing. Look carefully to not select technical support.

Select Your Account  and then Reactivate a subscription

I v also send the atlassian support a hint to this thread. 

BR
Kai