i can no longer attach documents via a weblink using my Onedrive

[Bharath Kumar]

I can no longer attach documents via a weblink using my Onedrive which i have done for the past 10 months. Please suggest me?

[Bill Sheboy]

Hi @Bharath Kumar 

According to this open suggestion, adding attachments directly from OneDrive is not a supported feature of Jira Cloud yet: https://jira.atlassian.com/browse/JRACLOUD-70209

You note using a "weblink", so I wonder if one of the recent changes for smart linking has impacted the steps you have been doing previously.  Please review the new/rolling out changes to see if one of these matches a change to how you linked/attached files: 

https://confluence.atlassian.com/cloud/blog/2022/11/atlassian-cloud-changes-nov-14-to-nov-21-2022

Kind regards,
Bill

[Bharath Kumar]

Getting same error now also........Please advise

[Bill Sheboy]

As you indicate this was working and has stopped, I recommend working with your site admin to submit a defect to Atlassian Support to take a look: https://support.atlassian.com/contact/#/

[Bharath Kumar]

I am the site admin and my team facing this issue from few days 

[Bill Sheboy]

That appears to be a permissions issue.  Other customers have seen that symptom for linking to GitHub repos.

I suggest to contact the Atlassian Support team for this one; they may be better able to see what is causing this.