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i am not able to login to jira, password is fine, username is fine, this is very annoying.

surya bhargwa
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May 4, 2021

Screenshot from 2021-05-05 10-42-41.png

3 answers

1 vote
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 5, 2021

Hey @surya bhargwa ,

I'm guessing you're looking to contribute on Maven's Central Repository or possibly need to work with Nexus. Sonatype manages both of these projects and while we (Atlassian) provide a Jira Server instance to Sonatype, they handle the administration of that Jira instance.

I would suggest reaching out to Sonatype support mentioning that you're having trouble logging in to their Jira instance. You can reach them using this contact form: https://support.sonatype.com/hc/en-us/requests/new

Cheers,
Daniel | Atlassian Support

0 votes
Dirk Ronsmans
Community Champion
May 5, 2021

@surya bhargwa ,

You mention you signed up yourself, is that a a customer on the portal or are you an Agent/Developer for specific projects?

If so you might need to go to https://issues.sonatype.org/servicedesk

I assume if you signed up yourself that you werent granted a license yet and havent been added to any projects.

0 votes
Carlos Garcia Navarro
Community Champion
May 4, 2021
surya bhargwa
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 4, 2021

@Carlos Garcia Navarro  i have tried in chrome, firefox, chrome incognito tab, fire fox private window, nothing works. And also i don't have any administrator. I just signuped my self and trying login.

Carlos Garcia Navarro
Community Champion
May 5, 2021

I'd recommend to follow up Daniel's advice and contact Sonatype support. Good luck, I hope it gets resolved soon!

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