https://formation-pm-ouafae.atlassian.net/

[ouafae hibaoui]

Hello, 

my subsciption jira and confluence : https://formation-pm-ouafae.atlassian.net/ are desactived. could you help me to activate please?

[Trudy Claspill]

Hello @ouafae hibaoui 

When was the last time you accessed the content in Jira and in Confluence?

Were you paying for the subscription?

Did you receive an email that the subscriptions were being deactivated? If so, what reason was giving in the email? And when did you receive the email?

As @Matteo Vecchiato said Atlassian does deactivate free subscription that are left inactive for an extended period of time. They send warning emails before, and another email on the day they deactivate the subscription. The hold the data for only 15:days after deactivation in that case, and then the permanently purge the data from their system.

If you are within that 15 day window then you can reactivate the subscription following the guidance here:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

You can also reach out to Atlassian Billing Support to get an authoritative answer on the status of your subscription and data.

https://www.atlassian.com/company/contact/purchasing-licensing#/

[ouafae hibaoui]

Hi,

thanks for your response.

My account was free. and it is deactivated the 17/05/2025.

is there any way to activate my account?

please let me know.

Thak you

[Anastasiia Dimnych]

Hi @ouafae hibaoui,

I’m sorry to hear your site has been deactivated - I know how critical this is for your team’s daily work.

@Trudy Claspill was actually right and because this involves your specific account and billing details, we need to move this to a secure environment where our Billing and Account teams can verify your information and assist with reactivation. For security reasons, we cannot handle these details here in the public forum.

Next Steps:

• Please submit a Billing & Licensing request here.

• Select "Billing, invoices and payments" as the topic.

• Mention that your site is currently deactivated so our team can prioritize your request.

Support team will be able to look into the status of your subscription and help you resolve any outstanding issues immediately.

Best,

Anastasiia

[Matteo Vecchiato]

Hi @ouafae hibaoui ,

Probably it was a free subscription and after a while without using it, it has been deactivated. 

This is the community and we haven't access to your subscription. I raise your question to the official atlassian support.

Hope it helps.