how you will create a queues and assign the tickets into queue in jsd

[puralasetty koteswararao]

how you will create a queues and assign the tickets into queue in jsd

[Tansu Akdeniz]

Hi @puralasetty koteswararao,

There are some default service desk queues but you can create your own. If the issue matches the query you provided, it will be shown in the queue. Than, you can assign to a user.

This article should help: https://confluence.atlassian.com/servicedeskserver/setting-up-queues-for-your-team-939926328.html

[Nic Brough -Adaptavist-]

See https://confluence.atlassian.com/get-started-with-jira-service-desk/make-queues-for-your-team-917968317.html