how to mention users

[jun lee]

I am trying to mention when I set an automation rule. 

condition : scheduled

action : create issue

I set " @user's id   (i.e  ioan.mihali@wowzaaa.io ), but it is printed as just text like @aaa. It is not mentioned.

How can I do that?

[Evgenii · Accepted solution]

Hi, @jun lee 

If you're using Cloud, use construction like [~accountid:{{reporter.accountId}}]

If you're using Server/DC - use [~{{reporter.username}}]

[Evgenii]

You can check, how it works, if you'll mention user in comment, then press "Edit", and change WYSIWIG view to raw text

[jun lee]

https://drive.google.com/file/d/19WEuYuJ53MeQO3Cr_ayvWjkgnqfJfJz2/view?usp=sharing 

I am trying to set an automation rule and I need to know mention user, not reporter, assignee, and other user fields. I am using Server/DC.

[Evgenii]

Hi, @jun lee 

It's doesn't matter, whom you want to mention. The scheme is the same.

Use [~username] construction.  If we are talking about your screenshot, it will look like [~aaa], [~bbb], [~ccc]

[jun lee]

It works!   Thanks a lot.

[Evgenii]

Great. If the answer helped you, please mark it as solution. It will help other people with similar question.

[jun lee]

I am trying to mention assignee, and I used  [~accountid:{{assignee.accountId}}]

The result is [~accountid:JIRAUSER13510] 

Do you know why and how I fix it?

[Evgenii]

Hi, @jun lee 

 [~accountid:{{assignee.accountId}}]  - it's for Cloud Jira only.

For Server/DC Jira use [~{{assignee.username}}]