how to manage teams

[Cristina Escalante]

I want to add a user to a team, but am getting "They may not have access to teams in your organization.". This user is not a new user, is using the company domain, and otherwise has no issues.

Where do I give this user access to teams in my organization?

I saw a similar issue here that resolved itself spontaneously:

https://community.atlassian.com/t5/Jira-questions/Unable-to-add-users-to-Teams/qaq-p/2471570

[Dexter de Vera · Accepted solution]

Hi @Cristina Escalante ,

Welcome to the Atlassian community,

You may ask your Jira admin if the user has "Browse Users and Group global permission" and have product access (ei. software license) in the organization.

If everything is set correctly, It may be an issue. You can raise a ticket to Atlassian support to check it. https://support.atlassian.com/contact/#/ 

Hope it helps!

Thank you.

[Cristina Escalante]

Thank you this solved it!