how to make tickets be evaluated by a person before being published?

[Omar Agramonte]

how to make tickets be evaluated by a person before being published

[Mirek · Accepted solution]

I am quickly thinking about two options

Option 1

Create two projects, one for review process second for final publish and move the tickets after review is done (alternatively create an automation that would do it automatically)

Option 2

Create a ticket but set issue security level so that it would be visible only to the reviewer, then when the review is done change the security to a different level that would show the ticket.

[Ste Wright]

I concur with Option 2 - I think it'd be the best solution.

You could use Automation to change it to visible afterwards - for example, have a custom checkbox field - if it's checked "Yes" then it becomes visible.

The good thing about a custom field like this is it could be unchecked back to "No" if you need to hide it again, with another Automation rule to reverse the process.

Ste

[Tim Perrault]

The security level idea sounds really cool. I hope the user is on Cloud or they have Automation for their server/DC because you can do some really cool things. In fact since Automation is becoming a native feature to DC soon, I'm going to bookmark this idea.

Tim

[Omar Agramonte]

some tutorial to create automation for the option one

[Ste Wright]

Hi @Omar Agramonte 

For Option 1, you'll need 2 separate Jira Projects.

Automation might then look like:

• Trigger: Issue Transitioned - to Done
• Action: Clone Issue - set to Approved Project, and clone everything else

Because there's no "Move Issue" Automation action, that's why I think Option 2 is preferable - this results in 2 Issues for each.

Ste

[Tim Perrault · Accepted solution]

Hi @Omar Agramonte 

There are a couple of ways that I can think of doing this, but the one that just jumped out at me would be edit the workflow and add a new status something like "Review". Put this status in before your "close" status. Now when you transition to the Review status have a post function that automatically assigns it to the "Reviewer". Then on the transition from "Review" to "Close" add a validator that checks to make sure the user you want to transition the issue is in the assignee field.

Thanks,

Tim