how to identify unique user list by using Troubleshooting and support tools option in server

[Chandrakumar Yadla]

we need to clean up the multiple user roles and make them unique user role with their email ID's, so that wecan delete duplicate users from the Server as part of server migration to Cloud.

[Jeroen Poismans]

Hi and Welcome to the Community!

If your Jira version is recent enough, on the Troubleshooting and support page you will see the duplicate user warning:

Expanding it will show a link to a KB article:

https://confluence.atlassian.com/jirakb/health-check-duplicate-user-accounts-1063554355.html

Here in the resolution section you will find 2 endpoints that can be used to get the number of duplicates + the detailed list of duplicate accounts.

Hope this helps!

Jeroen

[Jeroen Poismans]

Hi and Welcome to the Community!

If your Jira version is recent enough, on the Troubleshooting and support page you will see the duplicate user warning:

Expanding it will show a link to a KB article:

https://confluence.atlassian.com/jirakb/health-check-duplicate-user-accounts-1063554355.html

Here in the resolution section you will find 2 endpoints that can be used to get the number of duplicates + the detailed list of duplicate accounts.

Hope this helps!

Jeroen 

[Jeroen Poismans]

Hi there an welcome to the Community!

When you go to the Troubleshooting and Support page in your instance, if your Jira version is recent enough you will see the duplicate user warning there:

There is a link on how to resolve this. If you take a look at the linked KB article:
https://confluence.atlassian.com/jirakb/health-check-duplicate-user-accounts-1063554355.html

You will see that there is an endpoint available to get the number of duplicates as well as the detailed list of accounts via a REST call.

Hope this helps!

Jeroen