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how to differentiate webhooks for jira software, jira core and service desk?

shubham tak
October 1, 2020

Setting webhook for Jira software also listening to the response when an issue is created on Jira core, which increases the inconsistency between these three.

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Nic Brough -Adaptavist-
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October 1, 2020

You don't differentiate between them, because they're based on the data, not the application you're working with.

What problem do you think you might solve by knowing what the webhook is from?

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Prince Nyeche - ELFAPP
Atlassian Partner
October 1, 2020

Hi @shubham tak 

I believe in the response payload it has a key field, which will show the issue key for issue_created or even issue_updated event, you can strip that and use that information to query the endpoint for projects to know the difference where its software, core of servicedesk project. web-hooks for Jira are meant to get information out of Jira, how you use that information is entirely up to you.

Apart from that, webhooks on Jira basically focuses on the Core aspect of it to say the least, so for a specific distinction of the 3 Application you will need to fine tune the Application you're using that receives the payload to meet your requirements.

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