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how to change the default assignee when creating a ticket

Paul Plijnaar
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November 14, 2025

Currently it doesn't let me change the default assignee (which isn't working and added to the members), if i create a new ticket. also if i change the settings:

 

 Go to project settings --> Details -->Scroll to end of the page and change the default assignee to Unassigned or Project lead. Its better to keep default assignee as unassigned. 

3 answers

1 vote
Swathi Acharya
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 14, 2025

Hello @Paul Plijnaar

Welcome to Atlassian Community!

Could you please check if the "Allow unassigned work items" in the Settings> System > General configuration> Edit settings is turned OFF?

Thank you!

0 votes
Joe Pitt
Community Champion
November 14, 2025

I've been a JIRA admin on and off since 2006 and I've found 'unassigned' issues don't get worked. 

0 votes
Valerie Knapp
Community Champion
November 14, 2025

Hi @Paul Plijnaar , welcome to the Atlassian Community and thanks for your post.

It sounds like you are in the right place, you are here -

image.png

You are saying you cannot change the Default assignee to be unassigned? What happens when you try to save? Do you get an error? Please can you share a screen?

Best wishes

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