how to add new fields in the issue when transition changes

[catherine pho]

Dear all,

I'd like to add new fields everytime a status movesfrom one status to another one.

Thank you.

[Trudy Claspill]

Hello @catherine pho 

Welcome to the Atlassian community!

Can you provide more details about your use case?

What problem are you trying to solve?

How do you envision the solution working?

What exactly do you mean by "add new fields"?

[Trudy Claspill]

I'm not sure that I have understood fully what you mean by "add new fields".

You cannot create new fields during a workflow transition. The fields must already exist and be associated to the issue type.

During a workflow transition, if you are working with a Company Managed project, you could display a screen to prompt the user to fill in data for fields that are already associated with the issue type. Showing such a screen during a workflow transition in a Team Managed project is not currently supported. (You can find your project type by looking in the Type column on the View All Projects page under the Projects menu.)

During a workflow transition you may add a rule/validator that requires specified fields to have a value before the transition can be completed.

I tried to create an automation : 'when issue transitioned from new to clarifications', Then edit issues fields 'workaround, impact'. It doesn't work.

If you would like help debuggging your automation rule please provide the following:

- screen images that show the entire rule

- screen images showing the details of each step of the rule

- the details from the rule execution audit log for a time when the rule executed but you did not get the results you expected.

[catherine pho]

1/ these are the status that an issue can have in my project: new >> Clarification>>Planned

2/ for an issue, there are some requested fields like : description, entity.

3/ when an issue is transitioned from one status to another, some fields need to be added . 

Example:

Issue in NEW status has 2 fields in the issue details: description and entity

when I move the issue from NEW status to CLARIFICATIONS, i would like to have 2 new fields to be added : workaround, impact

=> How can I do this?

I tried to create an automation : 'when issue transitioned from new to clarifications', Then edit issues fields 'workaround, impact'. It doesn't work.

Thank you!