how do I customize inbuilt fields of a jira ticket/story.

[Pooja Somashettihally Maheswarappa]

I am Scrum master.  While creating a new Story, we add some of the checklists, but while creating the jira stories there are some pre-existed checklists which we do not have any scope to update. I need to delete those checklists and few fields.

I tried reaching to support desk but I am not getting a right Email-id to contact.

kindly support

[Trudy Claspill]

Hello @Pooja Somashettihally Maheswarappa 

Welcome to the Atlassian community.

Can you provide an example (screen image) showing one such checklist that you are unable to remove?

What type of Space does this concern? Click the ... button next to the Space name in the navigation panel on the left. What do the two lines at the bottom of the pop-up say? It will be something like:

Software space
Company-managed

Both lines are important to share with us. They provide information we can use to tell you how you can remove fields from the screens.

[Pooja Somashettihally Maheswarappa]

Its says Software space, company managed

[Arkadiusz Wroblewski]

Hello  @Pooja Somashettihally Maheswarappa 

Pooja  since you’re on Enterprise, and you don’t sound like you have Jira admin rights, the key point is: you probably won’t be able to remove those “pre-existing checklists” or hide built-in fields yourself. Those changes are admin-level (or app-admin-level).

Also worth saying clearly: Jira doesn’t have a native checklist on Stories, so what you’re seeing is almost certainly coming from a Marketplace app or an automation/template that adds checklist items on create. That’s why you can’t edit/remove it from the Story screen directly.

What I’d do next:

Ask your internal Jira admin to check Apps, Manage apps for the checklist app and remove/adjust the default checklist template there (or disable the automation that adds it).

For the extra fields: ask the admin to remove/hide them from the Create screen (company-managed: screens/schemes; team-managed: work item type field layout).

And on the support-email question: Atlassian doesn’t really operate via a public “support email”. In Enterprise, your org should have an internal path (IT/Atlassian team) and they can also raise tickets with Atlassian if needed.

If you can tell your admin: “These checklists appear automatically on every new Story and we want them removed,” plus the project name and a screenshot, they’ll be able to find the source (app vs automation) pretty quickly.

Hope it helps you. Have a great Day 🤠