how can I know who is JIRA Administrator?

[Savitri Dara Rizky Hasyim]

'm trying to add a new team member to my project, but the request goes to the Administrator, and we don't know who it is, or if the person is still in the company.

[Arkadiusz Wroblewski]

Hello @Savitri Dara Rizky Hasyim 

In that case, the best first step is to ask your internal IT/helpdesk or whoever manages company software access.

If he leaved company, IT can often temporarily reactivate the former admin's mailbox to trigger a password reset and get back in and create new Admin.

If that's not an option, contact Atlassian Support directly to verify company ownership and handle the official admin recovery. We in the community don't have backend access to these sites.

Best,

Arkadiusz🤠