hi , i currently downloaded jira but couldnt able to start up the server .

[Muthu Kumaran]

JIRA — Internal Server Error

Error reference: e9b9b2be-24b5-4a82-bb92-28d2796b6f43

Unable to render full error details at this time. Please consult the error logs for more information.

i tried searching for logs. also attaching  logs here.

Kindly Help.

LOGS:
2022-12-17 23:18:38,485+0530 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /Users/muthukumaran/Downloads/atlassian-jira-software-9.3.0-standalone/bin/"/Users/muthukumaran/jira/"/dbconfig.xml
2022-12-17 23:18:38,621+0530 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /Users/muthukumaran/Downloads/atlassian-jira-software-9.3.0-standalone/bin/"/Users/muthukumaran/jira/"/dbconfig.xml
2022-12-17 23:18:38,621+0530 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /Users/muthukumaran/Downloads/atlassian-jira-software-9.3.0-standalone/bin/"/Users/muthukumaran/jira/"/dbconfig.xml
2022-12-17 23:18:38,624+0530 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] Your jira.home path isn't absolute
2022-12-17 23:18:38,624+0530 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] Your current jira.home is:"/Users/muthukumaran/jira/"which is not absolute.
Review our documentation for more information on setting your JIRA home.
2022-12-17 23:18:38,628+0530 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running Jira startup checks.
2022-12-17 23:18:38,628+0530 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. Jira will be locked.
2022-12-17 23:18:38,803+0530 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Startup is complete. Jira is ready to serve.
2022-12-17 23:18:38,806+0530 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 322 MiB. Committed: 871 MiB. Max: 2009 MiB
Non-heap memory : Used: 46 MiB. Committed: 64 MiB. Max: 1536 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 368 MiB. Committed: 935 MiB. Max: 3545 MiB
---------------------------------------------------------------------------------
2022-12-17 23:18:38,807+0530 main INFO [c.a.jira.startup.DefaultJiraLauncher] Stopping launchers
2022-12-17 23:18:38,823+0530 main ERROR [o.a.c.c.C.[Catalina].[localhost].[/]] Exception sending context destroyed event to listener instance of class [com.atlassian.jira.startup.LauncherContextListener]
java.lang.NullPointerException
at com.atlassian.jira.startup.ClusteringLauncher.stop(ClusteringLauncher.java:142)
at com.atlassian.jira.startup.DefaultJiraLauncher.stop(DefaultJiraLauncher.java:198)
at com.atlassian.jira.startup.LauncherContextListener.contextDestroyed(LauncherContextListener.java:212)
at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:4816)
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5477)
... 3 filtered
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:134)
... 4 filtered
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.util.concurrent.AbstractExecutorService.submit(AbstractExecutorService.java:134)
... 11 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
... 2 filtered

[Carlos Garcia Navarro]

Hi @Muthu Kumaran ,

Welcome to the Community! The error says that your jira.home path isn't absolute. 

https://confluence.atlassian.com/adminjiraserver073/setting-your-jira-application-home-directory-861253889.html

https://confluence.atlassian.com/jira/__setting_jira_home_location-193300565.html