Community
Products
Jira
Questions
geeting "This add-on failed to enable. Refer to the logs for more information." while enable the xra

geeting "This add-on failed to enable. Refer to the logs for more information." while enable the xra

getting "This add-on failed to enable. Refer to the logs for more information." while enable the xray add-onon

1 answer

2 votes

Hi @kiranmai genkolla

Try to consult the logs from %root%\Program Files\Atlassian\Application Data\JIRA\log (if you are using windows).

Also try to shut down JIRA server properly, delete JIRA_HOME/plugins/.bundled-plugins and JIRA_HOME/plugins/.osgi-plugins (just these two) start JIRA and try to enable the add-on again.

Thanks

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thank you, Mihai,

your suggestion helped me. Do you maybe know, for what those two directories are responsible?

Won't I lost any data after removal of them?

Cheers

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Product Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Get product advice from experts

Join a community group

Advance your career with learning paths

Earn badges and rewards

Connect and share ideas at events

geeting "This add-on failed to enable. Refer to the logs for more information." while enable the xra

1 answer

Suggest an answer

Was this helpful?

Thanks!

TAGS

Community showcase

Atlassian Community Events