gadget.common.error.500 on system dashboard

[Mahesh Kallepalli]

Hello ,

We are getting gadgets error on system dashboard , please look at below screen shot any one kindly help us to resolve this issue .

[Petr Vaníček · Accepted solution]

Hi,

try to look into developer tools in your browser. Which type of error is showing?

What about Jira base URL? Or misconfiguration of web proxy server?

[Mahesh Kallepalli]

@Petr Vaníček i'm not sure about how can configure that error in browser tools , Jira base URL is same there is no misconfiguration 

[Mahesh Kallepalli]

@Petr Vaníček 

please find attached errors found i developer tools 

[Petr Vaníček]

Ok, then what about errors in application log in INSTALL-DIR/logs/atlassian-jira.log?

[Petr Vaníček]

So based on screenshot it looks like DNS problem. Try to use domain name which can be resolved by DNS.

[Mahesh Kallepalli]

Please find error in logs 

2019-09-23 14:04:24,119 https-jsse-nio-8443-exec-23 ERROR perboo 844x671409x1 1mz2ej6 10.251.0.50 /secure/Dashboard.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to perform a request to: https://dvprd-jira01:8443/rest/gadgets/1.0/g/messagebundle/und/gadget.common%2Cgadget.stats
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Unknown Source)
at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)
at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)
at sun.security.ssl.Handshaker.processLoop(Unknown Source)
at sun.security.ssl.Handshaker.process_record(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

2019-09-23 14:04:24,135 https-jsse-nio-8443-exec-23 ERROR perboo 844x671409x1 1mz2ej6 10.251.0.50 /secure/Dashboard.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to perform a request to: https://dvprd-jira01:8443/rest/gadgets/1.0/g/messagebundle/en_US/gadget.common%2Cgadget.stats
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Unknown Source)
at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.Handshaker.fatalSE(Unknown Source)
at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)
at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)
at sun.security.ssl.Handshaker.processLoop(Unknown Source)
at sun.security.ssl.Handshaker.process_record(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

[Mahesh Kallepalli]

@Petr Vaníček Kindly look into above errors and help me to resolve this issue , I highly appreciate for your prompt responses .

[Petr Vaníček]

You need to proper configure HTTPS for you Jira instance.

Look at this documentation: https://confluence.atlassian.com/adminjiraserver073/running-jira-applications-over-ssl-or-https-861253906.html

If you want use it with some kind of proxy web server like Nginx then check this: https://confluence.atlassian.com/jirakb/how-to-run-jira-behind-a-nginx-reverse-proxy-426115340.html

Also I recommend you to check your DNS for record for configured domain and will be better if you will use some FQDN.