gadget.common.error.500 after configuring direct SSL

[Jan-Henry Bolk]

Hello,

I have set up SSL for the server and now I get the error "gadget.common.error.500" in the dashboard.

What have I done to set up SSL?

- Our Windows Root CA has generated a certificate
- I have created a keystore in Portecle and imported the generated certificate (.pfx)
- I changed the alias
"te-vbcomputer!XXXXX" -> jirasm.mycompanydomain.de
- I have adapted the Server.xml manually

 <Connector port="80" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/>

<Connector port="443" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;" protocol="org.apache.coyote.http11.Http11NioProtocol"
maxHttpHeaderSize="8192" SSLEnabled="true"
maxThreads="150" minSpareThreads="25"
enableLookups="false" disableUploadTimeout="true"
acceptCount="100" scheme="https" secure="true"
sslEnabledProtocols="TLSv1.2,TLSv1.3"
clientAuth="false" useBodyEncodingForURI="true"
keyAlias="jirasm.mycompanydomain.de" keystoreFile="PATH\TO\JKSFILE\jirasmmycompanydomain.de" keystorePass="PASSWORD" keystoreType="JKS"/>

I have already searched for the error message, but have not yet found a solution. The certificates of the RootCA, the internal CA and the server CA are valid.

Do you have a solution?