from yesterday Arsenal Dataplan Report is Not working its throwing some error ?

[Rajesh Ramankutty]

like this its throwing some error 

[Rajesh Ramankutty]

This is the error its showing now.

[David Goldstein]

Hi Rajesh,

Please open a support ticket with us at Arsenale Support so we can get some more details from you and work with you to resolve the issue.

Thank you,

David @ Arsenale

[Rajesh Ramankutty]

@David Goldstein _Arsenale_ 

am getting one issue in arcenal dataplan plugin kindly find the screen shot below and give me a solutioin.

[Rajesh Ramankutty]

@David Goldstein _Arsenale_

am facing some issue again in Arsenale Data plan could you help me?

[Rajesh Ramankutty]

@David Goldstein _Arsenale_ yes it works now with your grate idea thank you so much sir.

[David Goldstein]

Hi Rajesh,

There are a few situations where this might occur when running Arsenale Dataplane for Jira reports.

In the most simple case, clicking on the "Sync Index" button on the Dataplane Reports -> Administration -> Configuration page will fix the program.

If this doesn't fix it, please contact us directly at Arsenale Support and we'll work with you to resolve the issue.

David @ Arsenale

[Rambabu Patina _Appfire_]

Hi @Rajesh Ramankutty,

Possible causes for the error above is:

1. The user is not logged into the JIRA system.
2. The user does not have the appropriate project permissions to view the Fields.
3. The user does not have the permission to view the Filter.  You are not the owner or the filter or it has not been shared with you.
4. The referenced Custom Field is hidden in the Field Configuration.

Please check the above checkpoints and refresh the report.

Thanks,
Ram.

[Rajesh Ramankutty]

4.The referenced Custom Field is hidden in the Field Configuration.?

how to check this 

[Rambabu Patina _Appfire_]

Go to your project -> project settings -> fields -> check your field is visible or not.