error

[Christelle Despont]

I've done a lot of testing in Jira on fictitious projects. Then I deleted all these projects to start using Jira for real. Unfortunately since then I have a lot of mistakes:
- when I switch to Jira software, it tells me loading error.
- when I go under kanban board, I still have the list of test boards and I can't delete them. When I try to select them, it makes a mistake.
- when I want to create a project and I use the same name as one I deleted, it tells me that the project still exists, but I can't delete it.

Is there a way to really clean up and start over cleanly?

Thank you in advance

CD

Translated with www.DeepL.com/Translator (free version)

[Shannon S · Accepted solution]

Hi Christelle,

Welcome to Atlassian Community. It's nice to have you join us!

Could you tell me, do you want to reset your Jira site completely to the beginning, or only remove the specific projects?

If you want to reset Jira, you find out how to do that in the article below:

• Reset and delete all data from your cloud site 

Make sure to follow the set of instructions that specifically apply to your case to avoid losing any data you want to keep.

If you only want to delete specific boards or projects, please let me know. I can raise an internal request so we can help you with that.

Take care,

Shannon

[Christelle Despont]

Hi Shannon,

Thank you very much it helps.

Kind Regards

Christelle

[Shannon S]

Hi Christelle,

Glad to hear that helps you! If you have any trouble getting that to work, please let me know.

Take care!

Shannon

[John Funk]

Hi Christelle - Welcome to the Atlassian Community!

WOW, that's a lot going on there. Let me see if someone from Atlassian can help you.