Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

error in smtp

Todd Simchuk
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 24, 2016
 

2 answers

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 24, 2016

Hmm.  The error is straightforward - the SMTP server doesn't recognise the user id and password you're sending to it.  This can be the error returned by "this user can log in, but doesn't actually have the permission to send" sometimes too.  

I think we'd like to see more of the SMTP error (should be in your logs, but if you save the email server and then try "send test email", there's usually enough information there and it's quicker than digging through the log), but also check on the mail server side to see more detail on why it's rejecting you!

0 votes
Todd Simchuk
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 24, 2016

Sorry about that.

I'm unable to set up SMTP, using every option including validated Gmail and Yahoo accounts.

  • AuthenticationFailedException: 535 Incorrect authentication data

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events