emailAddress attribute missing in certain steps of an automation

[Qin Han]

Hi Community! I am working on some automations and emailAddress for custom people field goes missing for some of them but works for some others. I need help to make it work in all automations. Thank you in advance!

1. The first 'send email' always return error--'Unable to send the email as the recipient's email address wasn't provided'. So I included {{issue.customfield_11542}} in the second email which shows the image in second point.
2. 
3. Then I set up a manual trigger to try again on the same issue at the same status. This time, not only was the email sent, emailAddress attribute is shown too.

[Bill Sheboy · Accepted solution]

Hi @Qin Han 

The emailAddress attribute for a "People" type field in team-managed projects is not available to automation rules.  Here is the suggestion / defect to fix that: https://jira.atlassian.com/browse/AUTO-519

The workarounds depend upon the specific scenario:

• when only one value is needed, call the REST API with the user's accountId to get their email address
• when multiple users' emailAddress values are needed, add a global / company-managed field to your site, include that in the team-managed project, and use that field instead

Kind regards,
Bill

[Qin Han]

Hi @Bill Sheboy 

Thank you so much for the workarounds!

I decided to use a global/company-managed field for this team project. And just curious, how do you call the REST API in automation?

Regards,

Han

[Bill Sheboy]

Here is a how-to article for calling a REST API endpoint from a rule using the Send Web Request action:

https://community.atlassian.com/forums/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

The specific endpoint to get the user data for their accountId is this one:

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-get

[Qin Han]

Thank you so much! I'll read them.

[Qin Han]

Why does the manual trigger work tho?

[Akash Singh]

@Qin Han Is it a Team managed or Company managed project where the automation is executed?

What is the field type of customfield_11542, is it a single or multi user picker field?

[Qin Han]

@Akash Singh It is a Team managed project and the customfield is a single user picker field.