email requests are not creating tickets

[Annalise Stuart]

This question is in reference to Atlassian Documentation: Receiving requests by email

Our JIRA service desk project has not had tickets generated from email requests since Friday September 09.

I can also confirm that another dept within our company that uses Service desk, also has not had tickets created since Friday September 09.

Please advise!

[Nic Brough -Adaptavist-]

Have you checked the configuration of your service desk mail handler?  You'll need to check that is correct first, then go to https://support.atlassian.com for more help (as the next step is email debugging, which you can't really do as an end-user on Cloud)