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email notification

email notification

Hi Community

I'm trying to automate "send email" after the creation of a specific type of request, I managed to create the automation rule. My question is it possible to have the same content as The user created an issue. email generated by jira

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Hi @Aymane jilali

Do you want to send the description of your ticket in the body of your email?

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like this one, i know that i can play with smart value to get this fields, but I'm wondering if there's a method to show it like this

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you can create your own HTML rendering by injecting html tags into the body of your email and enabling the HTML rendering option

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i'm not so familiar with HTML tags, I wonder if there's an easy path to get this info, or duplicate it from the jira system

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No, it's not possible. The only way is to go through specific HTML injections.

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