don't receive the validation email, AI keep sending me to community or FAQ

[Mathijs Bouwmans]

Hi,

My collegae do receive notification emails from JIRA but the verification email to login to his account didn't send!

I tried to contact support but it seems impossible, AI keep sending my this public community or a FAQ even when i ask for a private support ticket

[Karan Sachdev]

Hey @Mathijs Bouwmans

We had an incident today that's impacting the delivery of password reset or security related emails. It should be resolved shortly.

If your cloud site is on a Free plan, its entitled for community support only. But if you're on a paid plan, you should be able to raise a support request after interacting with the AI agent.

Thanks!

[Gor Greyan]

Hi @Mathijs Bouwmans

I will tag a colleague from the Atlassian Team.

@Karan Sachdev , please have a look, if you can help here also?