delete account

[Dr_Win_ST]

How I can delete an account? I try to follow the step in the community but I always get the response that "your product is still remaining ..blah blah ... even I try to delete all products in that account.

Thank you

[Trudy P Claspill]

Hello @Dr_Win_ST 

Have you referred to this documentation?

https://support.atlassian.com/organization-administration/docs/delete-your-organization/

Pay particular attention to the information about how long it takes. When you cancel your subscriptions they are not immediately deleted. They remain active until you next billing date, and then the data is held for a grace period, in case you have cancelled in error. Once Atlassian deletes your subscriptions the data is permanently gone. It can't be recovered. So they ensure you have adequate opportunities to change your mind.

[Dr_Win_ST]

Thanks. I understand that condition but the problem is that it still shows the product still not be deleted. I tried to delete the product but the button remove or delete is inactive.

[Trudy P Claspill]

Can you provide a screen image of what you see, obscuring confidential data?

At what point in the product subscription cancellation process are you blocked?

Which administration experience do you have in your site?

When did you delete/cancel the product subscriptions? When was the next billing date?

Have you removed all claimed domains?