csv import - failed due to "Account is required"

[Manish Wani]

Hi,

The import process throws error "[Account is required. ] 

In my csv file there is account information available. Not sure why it is not reading that information and why I get the above error. 

Can suggestions to resolve this issue?

Thanks a lot,

Manish

[Manish Wani]

Thank you Mohammad and Rachel for your guidance. 

The issue is resolved now, and I had to put the account id and not the account number. 

Have a nice weekend, 

Thanks,

Manish

[Rachel Wright]

Hi @Manish Wani,

Are you importing usernames?  If so, make sure you're using the Jira username, not a user's full name.  If that's not the problem, can you give us more info?  The following would be helpful:

• A screenshot of the error
• A snippet of your import file
• Whether you're using the end user import or the admin import feature

Let us know and the community will try to help!

Rachel Wright
Author, Jira Strategy Admin Workbook

[M Amine]

Hi @Manish Wani

Welcome to the Atlasssian community. 

Can you try this : link

Are you using tempo?

hope it helps?